FAQs
General
The small circle next to each Fiverr customer’s username lets you know if the seller you're working with is on or offline (green is online; grey is offline). Whether logged in via desktop or mobile, you can quickly see which sellers are available for an immediate response. Find a seller's status on their profile, in your Inbox/Order conversations, and on sellers' Gig pages. What's more is that you can filter marketplace results according to online sellers—from the Category, Subcategory, and advanced search pages. For more, see Managing Your Account.
Your privacy is very important to us. Read our Privacy Policy, which is part of our Terms of Service, for more information.
No, for your safety, all payments are made through Fiverr on the Order page and buyers pay for orders in advance. Fiverr will not be able to assist if you pay a seller outside the platform. If you are asked to use an alternative payment method, please report it to Customer Service immediately.
Tipping creates a transaction, and as such, the tip is subject to the Fiverr service fee. Fiverr does not differentiate between tips and regular orders.
Only sellers can withdraw money from their Fiverr accounts, and only if they have earned revenue through Fiverr. Revenue is deposited into the sales balance, and is available for withdrawal after Fiverr's clearance period.
As a buyer, if you receive a refund, it will appear in your Fiverr balance and can be used for another purchase. If an order is canceled, your refund (the original order amount and service fee) will be placed in your Fiverr balance. For more information, see How do I use my Fiverr balance for future purchases.
Commercial use is a phrase used when you intend to use a seller’s delivered work for anything business-related and is intended for profit. This relates to the service’s License Details and makes sure that you have the resell rights to a service. Ex. A logo. Without these commercial rights, a company is unable to trademark a logo.
Unless clearly stated otherwise in the Gig’s description text, when the order is delivered, you are granted all the intellectual property rights. This includes, but is not limited to, copyrights for the work delivered from the seller; the seller waives any and all moral rights therein. All transfer and assignment of intellectual property to the buyer is subject to the full payment of the Gig. For more information on ownership of materials, please see our Terms of Service, under Ownership.
This is in place to protect the seller's work. When a seller delivers your order, you will see a watermark on the image preview. After you have accepted your delivery, you will be able to download the original image without the watermark.
Only sellers can withdraw money from their Fiverr accounts, and only if they have earned revenue through Fiverr. Revenue is deposited into the sales balance, and is available for withdrawal after Fiverr's clearance period.
As a buyer, if you receive a refund, it will appear in your Fiverr balance and can be used for another purchase. If an order is canceled, your refund (the original order amount and service fee) will be placed in your Fiverr balance. For more information, see How do I use my Fiverr balance for future purchases.
Commercial use is a phrase used when you intend to use a seller’s delivered work for anything business-related and is intended for profit. This relates to the service’s License Details and makes sure that you have the resell rights to a service. Ex. A logo. Without these commercial rights, a company is unable to trademark a logo.
Unless clearly stated otherwise in the Gig’s description text, when the order is delivered, you are granted all the intellectual property rights. This includes, but is not limited to, copyrights for the work delivered from the seller; the seller waives any and all moral rights therein. All transfer and assignment of intellectual property to the buyer is subject to the full payment of the Gig. For more information on ownership of materials, please see our Terms of Service, under Ownership.
This is in place to protect the seller's work. When a seller delivers your order, you will see a watermark on the image preview. After you have accepted your delivery, you will be able to download the original image without the watermark.